Terms and Conditions

Last Updated: February 15, 2025

1. Introduction

Welcome to Nascent Health Clinics (“Nascent Health,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website (nascenthealthclinics.com), patient portal, and healthcare services provided at our facility located at 115 E Williams Field Rd #101, Gilbert, AZ 85295.

These Terms constitute a legally binding agreement between you and Nascent Health. They detail our obligations to you, your obligations to us, and the rules and guidelines for using our services. We provide comprehensive naturopathic and integrative healthcare services, and it’s essential that you understand the terms under which these services are provided.

By accessing our website, scheduling appointments, or receiving services from us, you agree to be bound by these Terms. If you disagree with any part of these Terms, please do not use our services. We encourage you to read these Terms carefully and contact us with any questions before proceeding with our services.

2. Definitions

To ensure clarity throughout these Terms, we define key terms as follows:

Services: All healthcare services, treatments, consultations, and related services provided by Nascent Health, including but not limited to naturopathic medicine, functional medicine, IV therapy, hormone optimization, regenerative medicine, and aesthetic treatments.
Website: The website located at nascenthealthclinics.com and all associated web pages, including our blog, service pages, and informational content.
Patient Portal: The secure online platform used to access medical records, communicate with our staff, schedule appointments, and manage your healthcare information.
Content: Any information, text, graphics, or other materials appearing on our website or patient portal, including articles, videos, images, and interactive features.
User: Any person who accesses our website, patient portal, or receives services, including prospective patients, current patients, and website visitors.
Healthcare Providers: Our licensed medical professionals, including naturopathic doctors, medical staff, and associated healthcare practitioners who provide services at our facility.

3. Healthcare Services

3.1 Medical Services Agreement

Our healthcare services are provided by licensed naturopathic doctors and medical professionals who are committed to delivering high-quality, patient-centered care. While we strive to achieve the best possible outcomes for our patients, the practice of medicine is not an exact science, and results cannot be guaranteed. Each patient’s response to treatment is unique and depends on various factors.

By receiving our services, you acknowledge and agree to the following:

You will provide accurate, complete, and up-to-date information about your medical history, current conditions, medications, and any changes in your health status.
You understand that success of treatment depends on your adherence to recommended protocols, lifestyle changes, and follow-up care.
You recognize that naturopathic and integrative medicine may include treatments that are considered alternative or complementary to conventional medicine.
You understand that our services are not a substitute for emergency medical care, and you should seek emergency services when appropriate.

We reserve the right to refuse service to anyone for legitimate reasons, including but not limited to:

Non-compliance with treatment recommendations
Inappropriate or abusive behavior toward staff
Non-payment of services
Medical conditions beyond our scope of practice

3.2 Appointments and Cancellations

Proper appointment management is crucial for providing efficient care to all our patients. Our appointment policies are designed to respect both our patients’ and providers’ time:

Scheduling and Arrival:

New patients should arrive 15 minutes before their scheduled appointment to complete necessary paperwork.
Returning patients should arrive 5 minutes before their appointment time.
Late arrivals may result in shortened appointment times or rescheduling.

Cancellation Policy:

We require 24-hour notice for appointment cancellations to allow us to accommodate other patients.
Late cancellations (less than 24 hours) will incur a fee of $75.
No-shows will be charged the full appointment fee.
Multiple missed appointments may result in discharge from the practice.

We understand that emergencies occur, and we will consider extenuating circumstances on a case-by-case basis.

3.3 Payment Terms

We are committed to providing transparent pricing and multiple payment options for our patients:

Payment Policies:

Payment is due at the time of service for all appointments and treatments.
We accept major credit cards, HSA/FSA cards, and cash payments.
Financing options are available through Cherry for qualifying patients.
Package pricing may be available for certain treatment series.

Insurance and Documentation:

We do not directly bill insurance companies.
Detailed superbills will be provided upon request for insurance reimbursement.
Insurance reimbursement is not guaranteed and is the patient’s responsibility.
We recommend verifying coverage with your insurance provider before treatment.

Outstanding Balances:

Accounts with outstanding balances must be settled before scheduling new appointments.
Payment plans may be arranged through our billing department.
Accounts overdue by 90 days may be sent to collections.
A monthly service fee may be applied to overdue accounts.

4. Website Use

4.1 Acceptable Use

Our website is designed to provide information about our services and facilitate patient care. Users must agree to use the website responsibly and legally:

Prohibited Activities: You agree not to engage in any of the following activities:

Attempting to access restricted areas of the website
Using automated systems to access or scrape content
Introducing malicious code or viruses
Impersonating others or providing false information
Harassing or threatening other users
Using the website for commercial purposes without authorization

Content Guidelines: When interacting with our website, you agree to:

Respect intellectual property rights
Provide truthful and accurate information
Use appropriate language and behavior
Follow posting guidelines for comments and reviews
Report technical issues or inappropriate content

4.2 Account Creation

Creating and maintaining an account requires responsibility and accuracy:

Account Requirements:

Users must be 18 years or older to create an account
All registration information must be accurate and current
One account per person is allowed
Accounts are for personal use only

Security Responsibilities:

Choose a strong, unique password
Keep login credentials confidential
Log out from shared devices
Update contact information as needed
Report suspicious activity immediately

Account Termination: We may suspend or terminate accounts for:

Violation of these Terms
Suspicious activity
Extended periods of inactivity
At user’s request
Practice discharge

4.3 Intellectual Property

Our intellectual property is a valuable asset that we protect:

All website content is protected by copyright law
Content includes text, images, videos, and design elements
Users may not reproduce content without written permission
Fair use exceptions apply for personal, non-commercial use

Trademark Rights:

Our name, logo, and service marks are protected
Unauthorized use is strictly prohibited
Proper attribution required when permitted
Third-party trademarks are respected

User-Generated Content:

Users retain rights to their submitted content
We receive a license to use submitted content
Content must not infringe others’ rights
We may remove content at our discretion

5. Patient Portal

5.1 Access and Security

The patient portal is a secure platform designed to enhance communication and provide convenient access to your health information:

Access Requirements:

Valid email address required for registration
Two-factor authentication enabled for security
Separate accounts required for each adult patient
Parents/guardians may access minor children’s accounts
Identity verification required for account creation

Security Measures:

Industry-standard encryption protocols
Automatic logout after period of inactivity
Regular security updates and monitoring
Audit trails of all access and activities
Secure messaging system

Maintenance and Availability:

Scheduled maintenance performed during off-peak hours
Advance notice provided for planned outages
Emergency maintenance may occur without notice
99.9% uptime goal
Backup systems in place

5.2 Communication Guidelines

The patient portal provides a convenient way to communicate with our healthcare team, subject to the following guidelines:

Appropriate Use:

Routine questions and non-urgent matters only
Medication refill requests
Appointment scheduling
Lab result discussions
General health questions

Response Times:

Messages typically answered within 2 business days
Urgent matters require phone contact
After-hours messages addressed next business day
Automated receipts for message delivery
Staff availability Monday-Friday, 8:30 AM-4:30 PM

Communication Standards:

Professional and respectful language required
Clear and concise messages
Relevant medical details included
One topic per message
Appropriate use of priority flags

6. Privacy and Data Protection

6.1 Medical Records

We maintain strict protocols for handling medical records in compliance with HIPAA and state regulations:

Record Management:

Electronic health records maintained securely
Regular backups performed
Access limited to authorized personnel
Audit trails of all record access
Encryption of stored data

Access Rights:

Patients may request copies of records
Records provided within 30 days of request
Reasonable fees may apply for copies
Electronic format available when possible
Right to request amendments

Release of Information:

Written authorization required
Identity verification before release
Minimum necessary information shared
Emergency exceptions as allowed by law
Documentation of all releases

6.2 Website Data

Our website data collection and protection practices align with current privacy standards:

Data Collection:

Anonymous usage statistics
Cookie data for site functionality
User-provided information
Technical device information
Geographic location data

Data Protection:

SSL encryption for all transmissions
Regular security assessments
Third-party security certifications
Data breach notification procedures
Employee security training

Data Sharing:

Limited to authorized service providers
Business Associate Agreements in place
No sale of personal information
Aggregated data analysis
Legal compliance requirements

7. Liability and Disclaimers

7.1 Medical Disclaimer

Important information regarding the nature and limitations of our services:

Treatment Understanding:

Results vary by individual
No guaranteed outcomes
Multiple treatment options may exist
Active patient participation required
Regular evaluation of progress

Clinical Limitations:

Not an emergency medical facility
Some conditions may require referral
Insurance coverage varies
Treatment times are estimates
Complications possible though rare

7.2 Website Disclaimer

Our website is provided for informational purposes with the following limitations:

Content Disclaimer:

Information may not be current
Not medical advice
General information only
Consult providers for specific advice
Regular content updates performed

Technical Disclaimer:

Website availability not guaranteed
Technical issues may occur
Browser compatibility varies
Mobile access may be limited
Features may change

7.3 Limitation of Liability

Legal limitations on our liability, to the extent permitted by law:

Scope of Limitations:

No liability for third-party actions
Force majeure events excluded
Consequential damages limited
Maximum liability capped
State law limitations apply

Excluded Claims:

Gross negligence
Willful misconduct
Personal injury
Fraud
Statutory violations

8. Dispute Resolution

8.1 Governing Law

Legal framework for resolving disputes:

Jurisdiction:

Arizona law governs
Maricopa County venues
Federal law where applicable
Alternative dispute resolution preferred
Small claims when appropriate

Choice of Law:

Arizona substantive law
Arizona procedural law
Federal preemption recognized
International law where applicable
Local regulations considered

8.2 Dispute Process

Structured approach to resolving disagreements:

Resolution Steps:

Direct communication attempt
Written notice of dispute
30-day informal resolution period
Mediation requirement
Litigation as last resort

Mediation Requirements:

Mutually agreed mediator
Shared costs
Good faith participation
Confidential process
Written agreement

9. Changes to Terms

9.1 Modifications

Our process for updating these Terms:

Update Procedures:

Regular review of Terms
Notice of material changes
30-day advance notice when possible
Email notification to users
Website announcement of changes

User Rights:

Review of changed Terms
Right to terminate service
Questions answered promptly
Continued use equals acceptance
Prior versions archived

9.2 Severability

Legal standing of Terms if partially invalidated:

Severability Effects:

Invalid provisions removed
Remaining Terms enforced
Court modifications permitted
Essential Terms preserved
Reformation when possible

10. Termination

10.1 Termination Rights

Conditions and procedures for ending the relationship:

Practice Rights:

Terminate with notice
Immediate termination for cause
Refund determination
Record transfer assistance
Final billing resolution

Patient Rights:

Terminate at will
Request record transfer
Final appointment completion
Account settlement required
Exit interview option

10.2 Effect of Termination

Post-termination obligations and procedures:

Continuing Obligations:

Payment for services rendered
Confidentiality maintained
Property rights preserved
Record retention required
Legal obligations continue

11. Additional Terms

11.1 Assignment

Rights regarding transfer of obligations:

Assignment Rules:

No patient assignment rights
Practice may assign
Notice of assignment
Quality maintenance required
Patient consent when required

11.2 Entire Agreement

Legal status of these Terms:

Agreement Scope:

Complete understanding
No other agreements
Written amendments only
Electronic acceptance valid
Prior agreements superseded

12. Contact Information

For questions about these Terms:

Nascent Health Clinics
115 E Williams Field Rd #101
Gilbert, AZ 85295
Phone: (480) 741-2037
Email: info@nascenthealthclinics.com

Business Hours:
Monday-Friday: 8:30 AM-4:30 PM
Saturday-Sunday: Closed

13. Acknowledgment

By using our services, website, or patient portal, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These Terms represent the entire agreement between you and Nascent Health regarding your use of our services.

We appreciate your trust in Nascent Health Clinics and are committed to providing high-quality healthcare services in accordance with these Terms.

Effective Date: February 15, 2025

For questions about these Terms:

Nascent Health Clinics
115 E Williams Field Rd #101
Gilbert, AZ 85295
Phone: (480) 741-2037
Email: info@nascenthealthclinics.com

Acknowledgment

Effective Date: February 15, 2025